Monthly Archives: February 2012

Emboldened Mattress Shoppers

Things are changing. There is a growing trend turning empowered consumers into emboldened shoppers, especially when it comes to our industry, retail mattress sales. The word empowered means “endowed with authority” and it is considered somewhat of a passive state … Continue reading

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Mattress Retailers: Customer Service can Make Or Break You

Advocates or Assassins I’ve always heard the mark of a good company is not that they don’t have problems, all do.  It’s how they handle the problems when they occur that matters.   JD Power says that through handling of customer … Continue reading

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Slow Mattress Sales? What Can You Do?

For Retail Mattress Sales Associates, life can be tough. Here is something that may help.   If you haven’t read the popular book 7 Habits of Highly Effective People, I recommend that you do.  In the chapter, Be Proactive, there is … Continue reading

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A Lesson in Sleep

After my seminar at the Las Vegas Home Furnishings Market. Jorge, a top tier mattress sales associate, approached me to say how much he got out of the presentation, but had some constructive criticism for me. I had made the … Continue reading

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My Wife Meets The Sleep Doctor

At the Las Vegas Home Furnishings Market, my wife, Mary Jane,  and I went to the  Comfort Solutions Showroom. The main reason, so she could meet The Sleep Doctor, Michael Breus. MJ is a great sleeper. She actually studies sleep … Continue reading

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The Triangle of Health

I love Portland! A few weeks ago I conducted training seminars for a chain of sleep shops in Portland OR. My wife went with me and we had a wonderful time, in spite of continuous rain. We stayed in The … Continue reading

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Tilting Our Trampolines

Las Vegas -Attending Home Furnishings Market Well, you would never know we are in a “recession” by the number of people on the strip.  To me, Las Vegas or, Lost Wages, as it is known by more than a few, … Continue reading

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